Parish/Customer Return Policy

OCP stands behind the quality of its merchandise. If you are not completely satisfied with your OCP experience, please contact us and we’ll do whatever we can to make it right.

Returnable Items
The following merchandise may be returned:

• Defective merchandise.
• Merchandise sent in error.
• Unused merchandise in re-sellable condition.

Steps for Returning Merchandise

1. Contact our Customer Service Department at 1-800-548-8749 to confirm eligibility status and request a return authorization.
2. Enclose a copy of the invoice(s) for all merchandise being returned to ensure proper credit to your account. Make sure your account number appears on the invoice copies. (Please do not enclose orders or payments with returns).
3. Pack returns carefully to ensure undamaged transport.
4. Ship prepaid via USPS or UPS.

Conditions

• Return authorization from OCP is required for all returns.
• All returns must be made within 30 days of receipt of your order.
• Returned merchandise must be in re-sellable condition (determined at OCP’s discretion).
• Merchandise must be free from marks, stickers, labels and wear.
• Seasonal/dated items are not returnable.
• Credit will not be given for items lost during return.
• Policy applies only to physical merchandise—online subscriptions, downloadable sheet music, and MP3s are excluded.
• OCP will refund original purchase price.

Merchandise Damaged in Transit
Although primary responsibility for merchandise damaged in transit resides with the shipper, OCP will gladly work with you to fulfill your replacement product needs. Please be sure to keep the materials, packaging and the box(es) in which they were delivered.

Defective Merchandise
For immediate replacement of defective materials or product shipped in error, please contact OCP Customer Service at 1-800-548-8749.

For our records, we may ask that you return copies of any defective products to OCP. In those cases we will send pick up labels.

What do I do if I received merchandise sent in error?
Call OCP Customer Service at 1-800-548-8749 or email us at liturgy@ocp.org. We will replace the product and send Return labels for UPS pick up.