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FAQ

 

Frequently asked questions

 

The ocp.org website

Orders

Shipping & Returns

Missals & Hymnals

Submissions

Other

 

The ocp.org website

  • What has changed?

    Watch these tutorial videos on some of the features.

  • How do I access my old account?

    Welcome to ocp.org! If this is your first time accessing your account since the site launched on August 17, 2016 here are the instructions on how to sign in.
    If you:

    1. had an account on the old ocp.org website with a password
      To access your old account information and download digital products you need to reset your password. Go to the Forgot Password page, enter your email address and a link to create a new password will be sent to you. You may reset your password to the one you used previously.

    2. had made purchases, but didn’t have a login with a password
      You do not have a user record on the new website. You may create an account as you wish during the checkout process.

    3. are not sure if you had an account or not.
      Try following the steps above for resetting your password. If you get an error message that says We can't find a user with that email address, it means there is no user account associated with that email address. Follow the steps to create a new account if you'd like to see your order history going forward as well as access digital products and track orders.

      Do I have to create an account?
      An account is not necessary for purchasing physical products. Just choose New/guest customer when checking out. You'll just need to enter an email address, first name and last name. Please note, it is necessary to create an account in order to see your purchase history, download digital products and track orders.
     

    Other questions? Give us a call at 1-800-LITURGY (548-8749) or email us at liturgy@ocp.org.

 

Orders

  • I purchased a downloadable version of a song/sheet music on PDF – where is it?

    When you purchase a downloadable PDF, you can access it in one of three ways. You can: 1) click on the links to the PDF on the purchase confirmation page, 2) access it in "Your downloads" from "Your account," or 3) find links to the downloadable PDF via the confirmation email that you receive after your purchase.

  • How do I create an OCP profile?

    Select “Sign In,” located on the top navigation bar of our home page, then select “Don’t have an account?” to complete the process.  Be sure to use the same email address from previous purchases for access to your order history and product downloads.

  • Do you share OCP user information with other sites or businesses?

    No, your personal information is private and will never be shared or sold to parties outside of OCP. For more information, please be sure to read our privacy policy.

  • If I’m purchasing for a church account can I pay with a purchase order?

    Yes, but you'll need to set up an organizational account with OCP first. As long as you have already done so and you have available credit on the account, you can use a purchase order to shop online. You will be asked for the purchase order number during the checkout process on the Payment/Billing page.

 

Shipping & Returns

  • How can I cancel my order?

    Orders are processed automatically within a few minutes following your order submission. As a result, we are unable to cancel or change an order once it has been placed. Please see the Returns section for information on how to return an order.

  • What do I do if my purchase is damaged in shipping?

    Please call OCP customer service at 1-800-LITURGY (548-8749) or email us at liturgy@ocp.org and we will arrange for replacement of the damaged products.

  • What is the return policy?

    Our complete return policy is available here.

  • We only received one box of missals – where is the rest of our order?

    Because UPS handles each box individually, your boxes may not all arrive at the same time. However, even if the boxes do become separated in shipment, they should all still arrive within 10 business days of the date the first carton was delivered. If you have not received your entire order within 10 business days of the date of the first delivery, OR if you have not received your missals at least two weeks prior to the start of the liturgical season, for domestic orders and three weeks prior to the start of the liturgical season for international orders. Please call us immediately at 1-800-LITURGY (548-8749) and we will happily replace all lost shipments.

    To track your shipment, you can go to the UPS tracking site here. Enter your tracking number in the box on the left and click “Track” in the lower right-hand corner, and you will see where your order is while it’s in transit.

  • How long will it take for our missal order to be delivered?

    Missals are shipped via UPS Ground (unless otherwise specified) and can take between two and three weeks for delivery within the continental U.S. and up to six weeks for international orders.

    For online missal purchases please call Customer Service at 1-800-LITURGY (548-8749).

  • How long will it take for any international order to clear customs?

    While we cannot guarantee how long it will take for your international order to arrive, we are doing everything we can to help speed the customs clearing process for you. The OCP Distribution Center provides upgraded customs documentation and we are also prepaying customs duties and taxes which should help to streamline delivery of your international order.

    The OCP Distribution Center is also a shipper of record which means we have the ability to provide customs documents for many countries electronically which speeds the delivery of your international order.

  • Why are local customers in Georgia charged sales tax?

    Because OCP’s warehouse is located in Georgia, products delivered to local Georgia customers from our new warehouse are subject to sales tax just like any other business located in Georgia. According to Georgia state law, churches are not exempt from sales tax.

    A 6.0% sales tax will be added to invoices for all orders delivered in Georgia. OCP will pay an additional sales tax amount levied by local Georgia cities and other municipalities.

 

Missals & Hymnals

  • How are songs selected for missals?

    We select our music based on guidelines outlined in various liturgical documents from Rome and the U.S. bishops, such as The General Introduction of the Roman Missal with its appendix for the U.S., Music in Catholic Worship and Liturgical Music Today.

  • When can I expect my missals to arrive?

    Materials should arrive at least three weeks prior to their appropriate start date. If your materials haven’t arrived by the program start date, please call our customer service department at 1-800-LITURGY (548-8749) or email us at liturgy@ocp.org.

  • Do Music Issue and Breaking Bread need to be replaced every year?

    Our terms of use for the Music Issue and Breaking Bread specify that a subscription is for one year at a time. In order to stay compliant with our programs, you will need to purchase a new subscription annually.

  • How do I find or search for songs by season, scriptural reference, style or other unique identifier?

    With our unique Explore Songs you can browse songs by title, language, liturgical celebration, liturgical season, ritual, scriptural passage, musical style, topics and composer. You can browse between categories using the tabs in the middle of the page.

 

Submissions

  • How do I access copyright information?

    Please visit our Reprint Permissions for information on copyright permissions.

  • Do you accept new music from individuals? What is the submission process?

    All our submission guidelines are available on our Submissions Page.

  • Do I have to provide a recording?

    While helpful for review, a recording is not required.

  • How do I protect my music by copyright?

    For each title, include the year it was composed at the bottom of the first page. A valid copyright is effected by writing the symbol "©," the year, and the name of the copyright owner on the first page of music. Only the author or proprietor may secure a copyright. The composer(s) must be named in the copyright line, regardless of who submits the manuscript. The word "Copyright" may be used in place of the symbol "©" but the symbol is preferable, as it is internationally recognized. For your own protection this copyright notice should be placed on the first page of all copies of your manuscript.

    Titles that use text or music from another source (e.g., a hymn text or hymn tune) must include the source (e.g., hymnal title), the full name of the text writer, composer and/or hymn tune, and complete copyright information. It is the composer's responsibility to research the copyright status and ownership of the text or music including contact info for all copyright holders before submission.

    Citations are necessary if using a text from sacred scripture (e.g., John 4:7–15). Include the translation source (e.g. New American Bible (NAB), The Jerusalem Bible, New Revised Standard Version (NRSV), Revised English Bible, etc.) and complete copyright information.

    Under copyright law the original creator of the text and melody own all derivatives of the work, including translations and arrangements (both choral and instrumental). You must secure permission from the owner, publisher or administrator of the copyright to create any derivative works.

    Visit copyright.gov for more information.

  • How long will it take to review my work?

    OCP makes every effort to review all music submissions in a timely fashion. During convention season and summer months the review process may take longer. Please allow three months from receipt of your submission acknowledgement letter/e-mail to make inquiries about the review of your work.

  • How should I present my submission?

    OCP publishes a wide variety of music, for this reason there are several different formats that are acceptable dependent upon a composition’s instrumentation. All music submissions must include:

    1. Key/time signature, melody, accompaniment (at the very least, chord names), dynamics and tempo markings
    2. Correct notation in Finale, Sibelius, a PDF or a neatly copied manuscript (if you choose to mail your submissions, do not submit original manuscripts)
    3. Full text and music citation, including hymn tune sources and copyright information
  • If my work is accepted, how long will it take to be published?

    Once a composer’s work is accepted, a publishing plan is developed based on current publishing needs; this time varies from 18 months to 3 years.

  • If published, how will royalties be determined?

    All OCP composers are paid at the same contractual rate. In general terms a royalty of ten percent of the net receipts of all copies sold is paid to the composer or their estate for the life of the copyright (the copyright lasts until 75 years after the death of the author.) In addition, we pay a 50% royalty of net receipts for licensing of a copyright-protected work to another publisher or for private reprint. Use of public domain or other copyright-protected material may affect overall royalties. Specifics in reference to these matters are determined in detail when a contract is issued.

  • What happens if my work is not accepted?

    All rights to the music remain with the composer during the review process. Should your work not fit our current needs, you will be notified in writing. Due to the large volume of manuscripts received, OCP is unable to return your submission.

  • Why will OCP only accept three compositions from new composers?

    Because of the volume of submissions received, we must limit the number of works reviewed per composer. For this reason, we request that you choose three works that best represent your compositional abilities.

 

Other

  • Can I change the email address associated with my account?

    No. While we sympathize with important reasons for needing to change your associated email address, your account information is tied into our business systems using that piece of information. In order to prevent the loss of – or errors with – your orders, you are not currently able to change your associated email address.

    You may however create a new account with a different email address, but be advised you will not have access to your downloads, wishlists or order history.

  • Do I need special software to download and read PDFs?

    Most computers come pre-loaded with the software necessary to open and view PDF files. If you are having trouble viewing PDFs, you can download Adobe® Acrobat® Reader® for free here.

  • Does your website use cookies?

    • Some of the pages contained within our overall website do utilize the common technology known as “cookies” to collect and/or store information. A “cookie” is a small amount of data that is transferred to your browser by a server and can only be read by the server that provided it. Cookies cannot be executed as code, and they cannot deliver viruses. They do not grant access to your computer in any way at any time — they only allow your computer to tell us that you have visited our site.
      • Most browsers accept cookies by default, but you can change your browser settings to notify you when a cookie is received, which gives you the chance to accept or reject it.